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Privacy Policy
This Privacy Policy explains how Spin Samurai Casino generally collects, uses, stores and shares information when players visit our website, create an account, use our services or contact support. It also explains the choices available to players in Australia regarding their personal information.
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About this Privacy Policy
Spin Samurai Casino respects the privacy of its players and aims to handle personal information in a clear, responsible and secure manner. This policy provides general information about the types of information an online casino site may handle and the reasons that information may be needed. It applies to information collected through the website, account services, customer support interactions, promotions, and related online features.
Article contents
Personal information is information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the site. For example, a visitor who only browses public pages may provide less information than a player who opens an account, completes verification, makes a deposit or requests a withdrawal.
By using the site, players should read this policy together with any relevant website terms, account rules and notices displayed during registration or while using a particular service. Those notices may provide additional information about a specific activity. If a player does not provide information that is reasonably required for account operation, verification, payment processing or legal compliance, some services may not be available.
This policy may be updated from time to time to reflect changes to the website, the services offered, technology, operational practices or applicable requirements. The current version will be made available on the website. Players should review it occasionally so they understand how information may be handled.
Information we may collect and why we use it
The information collected depends on the account activity and services used. In general, an online casino may handle the following categories of information:
- Account details, such as a player’s name, date of birth, contact details, username, account credentials, preferences and communications history.
- Verification information, such as identity documents, proof of information supplied during registration, age-related details and information used to confirm that an account is being used by the correct person.
- Payment and transaction records, including deposits, withdrawals, gaming activity, account balances, payment method details, transaction references and records of requests made through the account.
- Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information, access times and information about how the website is used.
- Cookie and similar technology data, including session information, website preferences, security signals, performance information and interactions with pages or features.
- Support and communication information, including messages, questions, feedback, documents or other information supplied when a player contacts the service team.
Operating accounts and services
Information is used to create and manage player accounts, provide access to the website, remember account preferences, process gaming activity and respond to requests. Account and transaction information helps maintain accurate records and allows support teams to investigate questions about balances, payments, account access or website use.
Verification, safety and fraud prevention
Verification information may be used to confirm identity, age, account ownership and the accuracy of registration details. Device information, transaction records and account activity may also be reviewed to identify unusual behaviour, suspected fraud, unauthorised access, payment problems, duplicate accounts or other activity that could affect players or the service. These checks help protect accounts and support a safer gambling environment.
Legal, operational and support purposes
Information may be used to meet applicable legal, regulatory, financial, gambling, tax, accounting and security obligations. It may also be used for internal administration, service improvement, technical troubleshooting, risk management, dispute handling, auditing and record keeping. Support information helps the team understand and resolve player enquiries, including requests about privacy or account information.
Marketing and communications
Where permitted and where a player has provided an appropriate choice or consent, contact details may be used to send information about services, features, offers or other updates. Players can change their marketing preferences or withdraw consent at any time. Withdrawing marketing consent does not necessarily stop essential service messages, such as account, security, payment or policy communications.
Cookies, service providers and information security
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on a device when a person visits a website. Spin Samurai Casino may use them to keep sessions working, remember preferences, support security, understand website performance and improve the player experience. Some cookies may be necessary for account or website functions, while others may help with analytics, personalisation or communications.
Players can manage, restrict or delete cookies through their browser settings. Blocking or deleting certain cookies may affect how the website operates, and some account or security features may not work as intended. Browser controls differ between devices and browsers, so players should check the relevant settings or help information for their browser.
Sharing information
Information may be shared when reasonably necessary to provide the services, operate the website, process payments, complete verification, prevent fraud, provide technical support, maintain security or meet legal obligations. This may include sharing relevant information with payment and financial service providers, identity and verification providers, technology and hosting providers, customer support services, security specialists, professional advisers and other service providers working on operational tasks.
Service providers should only receive information relevant to the work they perform and may be required to protect it and use it only for authorised purposes. Information may also be disclosed where required or permitted by applicable requirements, in response to a valid request, to protect rights and safety, or to investigate suspected unlawful or harmful activity. The information shared will depend on the circumstances and the purpose of the disclosure.
Security measures
Reasonable technical, organisational and administrative measures may be used to protect information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Storage, retention and international handling
Personal information may be stored in electronic systems used by Spin Samurai Casino or by service providers supporting the website and its operations. Depending on the services involved, information may be accessed, processed or stored in Australia or another country. Where information is handled by a supplier, appropriate arrangements may be used to support confidentiality, security and authorised use.
Information is generally kept for as long as it is needed for the purpose for which it was collected, to manage an ongoing relationship, to resolve questions, to protect the service, or to meet business and legal requirements. Retention practices may differ depending on the type of record and the reason it was created.
Closing an account does not always mean that every record can be immediately removed. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer required, it may be securely deleted, de-identified or otherwise disposed of in accordance with applicable procedures.
Where information is retained after account closure, access and use should remain limited to the purposes for which retention is required or otherwise permitted. Players may still contact privacy support with questions about information held after an account has been closed.
Your privacy rights and how to contact us
Players may have privacy rights available under applicable requirements. These rights can be affected by the nature of the request, account security, the information involved and any legal or operational reason that requires information to be retained. We may need to verify a player’s identity before completing a request so that information is not disclosed to the wrong person.
Access to your information
Players may ask for access to personal information held about them. A response may explain what information is held and how it is used, subject to appropriate identity checks and any restriction that applies to protect another person, the security of the service or a required legal process.
Correction of inaccurate information
Players may ask for personal information to be corrected if it is inaccurate, incomplete, out of date or misleading. Providing the relevant details and explaining the correction requested can help the request be handled efficiently. Some account details may also be updated through available account settings, although verification may be required for important changes.
Deletion of information
Players may ask for their personal information to be deleted where there is a valid basis for doing so. Deletion may not be possible for every record because some information must be retained for a period required by law, to complete a transaction, prevent fraud, resolve a dispute, protect the service or meet another permitted purpose. Where full deletion is not possible, the information may be restricted or retained only as necessary.
Withdrawing marketing consent
Players may withdraw consent to receive marketing communications at any time by using an available unsubscribe option, changing relevant account preferences or contacting privacy support. A request to stop marketing will not affect the lawfulness of marketing sent before the withdrawal and will not prevent essential messages needed to operate or secure an account.
Making a privacy request
For access, correction, deletion or withdrawal of marketing consent, players should contact support@spin-samurai-casino.best and clearly describe the request. The message should include enough information to identify the relevant account without sending unnecessary sensitive information. We may ask for further details to confirm identity, understand the request or protect account security. Requests will be considered in line with applicable requirements, and further information may be provided if a request cannot be completed in full.
Players should contact privacy support promptly if they believe information is incorrect, if they have concerns about how their information has been handled, or if they suspect that their account or personal information has been accessed without permission. This helps the issue to be reviewed and appropriate steps to be considered.
